Theatre Safe Australia is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, store and disclose your personal information. This policy explains how we handle the information we collect through this website and in the course of doing business with you.
Information we collect
Information you give us - when you submit a form, request a quote or contact us, we collect details such as your name, business name, email address, phone number and the details of your enquiry.
Information collected automatically - when you visit our website we may collect technical information such as your browser type, device and operating system, the pages you view, the time spent on the site, and the website you came from. We use cookies and website storage to do this. You can control or disable cookies through your browser settings.
How we use your information
We use your personal information to respond to your enquiries and quotes; supply and deliver products and services; provide support and after-sales service; operate, maintain and improve our website; and, where you have opted in to receive marketing communications, send you updates and marketing. You can unsubscribe from marketing at any time.
The platforms and providers we use
We use trusted third-party platforms to run our business. These include HubSpot, which we use to manage website enquiries and our customer database. These providers only access the information needed to deliver their service and are required to protect it under their own privacy and security obligations. Some of these providers may store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles. We may also share your information with service providers such as freight and delivery partners where needed to fulfil an order.
Cookies and storage
This site uses cookies and similar storage. Essential storage keeps the site working and remembers your cookie choice. You choose what runs the first time you visit, and can change it any time via the Cookie settings link in the footer. Full detail, including each item, its purpose and how long it lasts, is in our Cookie Policy.
Sharing your information
We do not sell your personal information. We disclose it only to the providers described above, or where we are required or authorised to do so by law.
Keeping your information secure
We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.
Accessing and correcting your information
You can request access to, or correction of, the personal information we hold about you by contacting us using the details below. We may ask you to put your request in writing and, in some cases, may charge a reasonable fee to provide access.
Complaints
If you have a concern about how we have handled your personal information, please contact us and we will work to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always appear on this page, with the date it was last updated.
Contacting us
If you have any questions about this policy, or would like to access or correct your information, please contact us during business hours, Monday to Friday.
Call: 1300 439 872
E-mail: [email protected] (Attn: Privacy)